Standards of Practice
Fundamental to Practice, the Healthcare
Quality Professional:
- Maintains an active personal and professional
development program in the field of healthcare
quality and exhibits a broad range of knowledge.
- Creates and supports an environment which
fosters team work, emphasizes quality,
recognizes the customer, and promotes
learning.
- Maintains a commitment to the improvement
of the professional through participation
in, and active support of, the local,
state, and national professional organizations.
- Pursues certification through a formal
program that enhances professional
competencies and
recognizes leadership in healthcare.
- Supports the Code
of Ethics for Healthcare
Quality Professionals.
In the area of Leadership, the Healthcare
Quality Professional:
- Provides for performance and quality management
improvement training and education for organization
leaders.
- Establishes specific quality-related
goals for management to measure the
organization's
processes and outcomes.
- Demonstrates management skills in the
administration of programs that focus
on improved outcomes
of patient care or healthcare delivery
systems.
In the area of information and analysis,
the Healthcare Quality Professional:
- Exhibits skill in health information fundamentals
to include application of basic statistical
processes, data analysis and reporting, and
computer use.
- Possesses excellent written and verbal
communication skills, applicable in
both individual and
organizational development.
In the area of strategic Quality Planning,
the Healthcare Quality Professional:
- Provides leadership and consultative services
to departments and services within the organization
in achieving regulatory, accreditation, and
organizational compliance in quality and
in performance management and improvement
activities.
- Seeks management involvement in the development
of a planning approach that supports health-care
quality.
- Establishes quality as the guiding principle
when exploring organizational efforts
to control healthcare costs.
- In the area of Human Resource Development
and Management, the Healthcare
Quality
Professional:
- Supports programs developed to recognize
achievements related to healthcare quality.
- Exhibits a commitment to the Code
of Ethics for Healthcare Quality Professionals.
Assures staff involvement in all healthcare
quality team efforts.
- Mentors others in the principles of
healthcare quality.
In the area of Management of Process
Quality, the Healthcare Quality
Professional:
- Assures that customer expectations guide
the development and continuous improvement
of processes, products and services.
- Acts as an agent of change and is effective
in the change process, to include participating
in the identification of opportunities
to improve, the resolution of problems,
and
the evaluation of the effectiveness
of change.
- Integrates training, recognition, team
approach, and customer satisfaction
to create a standard
approach to the continuous improvement
of organizational process.
In the area of Quality and Operational
Results, the Healthcare Quality
Professional:
- Promotes quality efforts as a proactive
- not reactive - undertaking.
- Assures that personnel have the appropriate
and necessary skills and tools to evaluate
problems and achieve improvements.
- Seeks to identify root causes of problems
rather than focus on individual members
or events.
In the area of Customer Focus and
Satisfaction, the Healthcare Quality
Professional:
- Establishes customer satisfaction as the
primary goal for the organization's quality
activities.
- Standardizes the approach for determining
customer expectations.
Serves as a customer advocate in resolution
of concerns and initiation of performance
improvement activities.
|
